An ecoPlanet Internet Store

About EcoChoices

Shipping Details

Mail / Fax Order Form

Accepting an order by freight collect

Privacy Policy

Returns and Exchanges

Most of the items on our web sites are made to order. Item(s) made to order cannot be canceled once the factory has begun making the item(s). All furniture, mattresses, most of the bedding items, etc., are items that are made to order. So please make sure that you want the item(s) before ordering them. If you need help, our customer service department would be happy to help you determine your best options. Customers are responsible for all shipping charges.

Mattresses:

	Mattress Freight Quote Form:  Customers are responsible for shipping charges. Customers are responsible for all shipping charges (one-way discounts on mattresses may apply for certain mattresses.)
	Custom Mattress Form: It does cost more to make custom made items than our items listed on this site. When determining the custom size of a mattress, please make sure that there is room for error so that the mattress will not be larger than the frame. Mattresses are made by hand and the actual size can vary by 1" from the sizes that you send us.
	30 DAY MATTRESS COMFORT EXCHANGE POLICY: Mattresses, except custom and layered mattresses, come with a 30 day comfort exchange policy. Mattress Warranty information. All of our mattresses are handmade and can vary up to 1" in size. We do not warranty allergies. On bedding products, we are unable to accept a return on bedding products once they have been used.
	Freight Policy: Whenever signing for freight, always sign "SUBJECT TO INSPECTION" above your signature.
	Pricing Changes.
	Other Questions? The best way to contact us is by email 24 hours a day 7 days a week at service@ecochoices.com. You can also contact us by fax at 626-969-3717 or by phone Monday through Thursday, 9am-3pm PST, at  626-969-3707.
	Recent Articles: Pollution In People, Toxic Fire Retardants, Indestructible Chemicals
	Mattresses (with the exception of the organic cotton innerspring mattress which requires a doctor's prescription) are fully certified by 3rd party testing and they exceed the requirements of the federal law 16CFR1633 without using a synthetic fire barrier. The law is scheduled to go into effect on January 2008.
	Please email us your Questions: service@ecochoices.com.

We gladly accept